Your messages about the decision should include the following components:
Statement of the issue that needed to be addressed
Description of the objectives or decision-making criteria
The names and roles of the people involved in making the decision and why they were included in the process
The alternatives considered (and possibly a summary of the evaluation in table form)
An explanation of the final decision and what it means for the key stakeholders
The implementation plan and time frame
Recognition of those who participated
Solicitation of feedback
Incomplete or poorly articulated messages about your group’s decision can lead to confusion, disappointment, and unwillingness to support its implementation on the part of everyone who hears or reads your messages
ACTION POINT: Be sure to take the time to create a clear, concise message.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment