Providing regular feedback to your employees will improve their performance. The following methods are effective for providing feedback.
- Talk about the job. Keep feedback job-related. Never make personal judgments, such as "you are stupid and incompetent"
- Give detail. Avoid vague statements such as "you have a bad attitude" Or "I'm impressed with the job you did." The recipient needs to understand exactly what they have or haven't done well.
- Use goals. Keep feedback goal-oriented. It's purpose is not to unload your feelings on someone.
- Make it attainable. When delivering negative feedback, make sure you only criticize shortcomings over which the person has some control.
- Ensure a good fit. Tailor the feedback to fit the person. Consider past performance and future potential in designing the frequency, amount, and content of performance feedback.
- Be non-judgmental. Keep feedback descriptive and fair rather than judgmental.
- Explain your reasons. Explain to the recipient why you are being critical or complimentary about specific aspects of their performance.
ACTION POINT: Use the tips above to provide effective feedback.
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