Setting the Scene

Why is the problem a problem?

Problem solving requires creativity--but that doesn't mean chaos. When you bring together a group to develop creative solutions, you need to give the meeting structure. Be sure to define the task, decide what approach you use and how much time is available, and establish who is chairing, facilitating, and keeping minutes of the meeting.

Next, the group should identify the problem and set it into a proper context of background information. Why is the problem a problem? Could it be turned into an opportunity? Has the problem been addressed before, and how? Who is responsible for results? Once the meeting has been staged and the problem defined, the group is ideally positioned to generate ideas through brainstorming.

ACTION POINT: Work with a group to develop creative solutions to problems.