Wednesday, August 25, 2010

Crossing The Line

...trust your instincts and build on them with experience, you'll be right a lot more than you'll be wrong.

Almost any positive behavior can become a negative one when used in excess. It's great to be curious until you become nosy. You should be assertive, but not aggressive. By all means be pleasant; but say away from obsequious. Be empathetic and customer focused, but don't appear patronizing.

Take a position, but don't become dogmatic. And, of course, be tenacious, just don't get stubborn. These distinctions become particularly important when resolving conflict, but if you trust your instincts and build on them with experience, you'll be right a lot more than you'll be wrong.

ACTION POINT: Strike a balance when resolving conflict.

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