Interacting with Others

…good communication is a proven tool for improving commitment in those you are managing

Your effectiveness as a manager is defined by your ability to interact with other people. A manager needs to guide others through careful communication, teaching, and assessment to work to their full potential, both individually and as a team.
It is easy to see investment in communication as a luxury, especially in times of economic adversity. However, good communication is a proven tool for improving commitment in those you are managing, and so for boosting revenue and product quality.

Communication is the process of sending a message to another person with the intent of evoking an outcome or a change in behavior. It is more efficient when it uses less time and fewer resources; it is effective when the information in conveyed exactly as you intend. Good communication means balancing the two: for example, explaining a new procedure to each staff member individually may be less efficient than calling a meeting where everyone can hear about it. However, if staff members have very disparate sets of interests, one-to-one coaching may be more effective.

ACTION POINT: Maximize communication by using the appropriate time, setting and resources.