Emotional intelligence has two aspects: one inward facing and one outward facing. The first of these is your emotional self-awareness and your ability to manage your own emotions. The second is your degree of empathy, or awareness of others emotions, and your ability to productively manage relationships with others. Both inward and outward facing aspects of emotional intelligence are made up a of number of skills or competencies.
The four competencies of emotional intelligence are:
- Self-Awareness - accurate self-assessment, self confidence
- Self-Management - Emotional self-control; trustworthiness' conscientiousness' achievement orientation; adaptability; optimism initiative
- Social Awareness - Empathy, organizational awareness; service orientation
- Relationship management - Development of others; inspirational leadership; influence; communication; change catalyst; conflict management; bond building; teamwork and collaboration.
ACTION POINT: Develop the four competencies above to improve your emotional intelligence.
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