The Problem Solving Process

Being conscious of what is going on around you, so you can spot problems early.

The right decisions at the right time are needed to solve problems when they arise. The following 5 steps provide direction for the process:

• Identifying - Being conscious of what is going on around you, so you can spot problems early.
• Defining - Making a careful analysis of the problem to be solved, in order to define it as clearly as possible.
• Making the decision - Evaluating the alternatives and choosing a course of action that will improve the situation in a significant way.
• Implementing - Setting your action plan in motion, by creating a schedule and assigning tasks and responsibilities.
• Following through - Monitoring the progress, to ensure that the desired outcome is achieved.

ACTION POINT: Use the five steps above to asses and solve problems.