Managerial success depends on making the right decisions at the right times. However, unless you define a problem and identify its root causes, it is impossible to make appropriate decisions about how to solve it. Effective managers know how to gather and evaluate information that clarifies a problem, develop alternatives, and weigh up the implications of a plan before implementing it.
A problem exists when a situation is not what is needed or desired. A major responsibility for all managers is to maintain a constant lookout for existing or potential problems, and to spot them early before they escalate into serious situations. Managers fulfill this responsibility by keeping channels of communication open, monitoring employees' current performance, and examining deviations form present plans as well as from past experience. Four situations can alert managers to possible problems:
- A deviation from past experience
- A deviation from a set plan
- When other people communicate problems to you
- When competitors start to outperform your team or organization.
ACTION POINT: Maintain vigilance to prevent and solve problems.
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