these positions play a critical role in differentiating the organization with customers and suppliers
Focal jobs can be found anywhere within a distributor's business and may or may not include positions with direct management responsibilities. Nonetheless, collectively these positions play a critical role in differentiating the organization with customers and suppliers, and achieving success in helping the business in the following areas:
- Managing risk
- Generating revenue
- Improving customer satisfaction
- Elevating overall performance by changing talent-management-practices.
Focal jobs often involve multiple people performing the same or similar kind of task. Responsibilities can also be broken down into specific roles, skills, and competencies.
ACTION POINT: Identify the focal jobs within your organization.
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