Monday, July 18, 2011

Focal Jobs II

these positions play a critical role in differentiating the organization with customers and suppliers

Focal jobs can be found anywhere within a distributor's business and may or may not include positions with direct management responsibilities.  Nonetheless, collectively these positions play a critical role in differentiating the organization with customers and suppliers, and achieving success in helping the business in the following areas:
  • Managing risk
  • Generating revenue
  • Improving customer satisfaction
  • Elevating overall performance by changing talent-management-practices.
Focal jobs often involve multiple people performing the same or similar kind of task.  Responsibilities can also be broken down into specific roles, skills, and competencies.

ACTION POINT: Identify the focal jobs within your organization.

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