...you need to create an environment in which mistakes are tolerated in the early days of a new strategy.
It is important to realize that, as people move out their comfort zone, they may make more mistakes than usual. However, if you punish someone who has made a genuine mistake when trying to act in a new way, he or she is likely to stop trying new things. Instead you need to create an environment in which mistakes are tolerated in the early days of a new strategy. This will take courage on your behalf, as you are responsible for the actions of your staff, but it will lead to greater success, lower staff turnover, and less resistance to change in the long run.
Sometimes it is not what is said to you but what is not said that sends the most powerful message, so try to look out for any unspoken signs that a member of your team is struggling. Periodically ask your team members whether you are giving the support they need.
ACTION POINT: Exercise patience when starting a change.
1 comment:
Love this one - especially the part about not discouraging people until they stop trying new things.
Post a Comment