Getting People on Board

There are two types of resistance to change:

Change management is about understanding that uncertainty about change is natural, and dealing with the sources of that uncertainty.

There are two types of resistance to change:

• The type you can tackle directly (by training people in new skills, for example)
• The type that is emotional and maybe irrational.

If someone feels their job is changing for the worse, that will shape the way they see the change, whether they are correct or not. You can address this only by creating a supportive climate where your employees can discuss and come to terms with their concerns.

ACTION POINT: Create a supportive climate to help your employees understand change.