Managing Change

It is important to understand the reasons for this resistance, and manage changes to minimize user uncertainty.

Implementing innovation means changing things, and many people are resistant to change, especially in their working conditions. It is important to understand the reasons for this resistance, and mange changes to minimize user uncertainty.

Not everyone is against change--some view it positively, while others resist any change at all. This could be due to several factors: they do not see the need for change, they are scared it will require them to do things of which they do not feel capable, they are worried about losing their jobs, they fear they will lose control over their work, they do not see what is in it for them, or they feel overloaded with what they already have to do.

ACTION POINT: Understand the reasons change is often resisted.