any change by which work is rendered superior in quality or more economical in cost."
It makes a big difference to firms like Toyota that do this on a systematic basis-it receives around two million suggestions a year from its workforce. Kawasaki engineering, another high-involvment player, has a staggering seven million)--and it implements the majority of these.
ACTION POINT: Encourage your employees to look for any change that renders superior quality work or more economical cost.
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