you need to diagnose how your organization manages the process.
Innovation process measures include:
- Number of ideas generated at the start
- Failure rates in the development process, and in the marketplace.
- Number of percentage of overruns on development time and budgets.
- Customer satisfaction measure--did the customers get what they wanted?
- Average time to market, compared with industry norms.
- Development time per completed innovation.
- Average lead time for the introduction of a process innovation.
ACTION POINT: Review and audit even small-scale projects. This may not offer immediate benefits, but will make your organization better at innovation in the long run.
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