Adapting Your Style

...try to respond to them in ways that address their particular needs and interests.

The members of your group will have different capabilities, needs, and growth potential. Stay flexible in dealing with them; try to respond to them in ways that address their particular needs and interests.

• Be direct with people who are just learning a new skill. They need very specific instructions and on going feedback.
• Support people who are learning skills but are still gaining experience. They need direction, but also the freedom to make some mistakes and encouragement to keep going.
• Encourage people who may be highly competent, but who may lack self-confidence. Use positive reinforcement to help them recognize their developing abilities.
• Delegate to highly motivated and experienced people. Don't just delegate work that you find unpleasant. Determine whose expertise or personal experience is suited to a "stretch" assignment, then give that person the freedom and support he needs to succeed.

ACTION POINT: Be specific, supportive, encouraging when people are learning new skills. Delegate and give freedom to your highly motivated and experienced people.