Effective communication involves keeping your team in the loop and staying on track. Some steps in the process include:
- Determine what information each individual or group will need to know.
- Decide when they will need to know it.
- Choose the most effective means to communicate that information
- Choose the right person to deliver the information.
- Record these details in a communication plan.
- Communicate the details of the plan clearly to your team.
Some signs that you may be off track include:
- Thinking that you don't need a communication plan because you'll know what to do at the time
- Giving mixed messages about the reasons behind the change
- Adopting a "one size fits all" model of communicating
Staying on track with effective communication is best accomplished by:
- Planning how you will communicate different types of information to each party in advance
- Being consistent in the facts you give to different groups
- Changing your communication style to match the needs of the audience
ACTION POINT: Plan to communicate effectively and be both consistent and flexible.
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