Friday, October 1, 2010

6.4.2 Art of Communication

Many times what we communicate is not really what we mean.

Accurate communication is close to impossible verbally. A person remembers very little of what he hears. There is little wonder why distortion and confusion abound with verbal communication. Written documentation is a must for communication to have any chance of accurate transfer.

We must also be aware that the sender has their own problems. Many times what we communicate is not really what we mean. Many times it is not effective, it does not get the job done. As we try to communicate both parties have inherent responsibilities. If at all possible, communicate in writing.

ACTION POINT: Communicate clearly both verbally and with the written word.

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