Distributors must master the vast amounts of data flowing into and around their organizations, leveraging the available information to create actionable insights.
Look at customer segmentation, cost-to-serve analysis; price, inventory, and optimization. Distributors can also look at Lean and Six Sigma concepts to reduce waste and inefficiency, while at the same time innovating and delivering exceptional service to customers and suppliers alike. There are two types of complexity within this area--one that is essentially non-value added, non-differentiating and should be reduced or outsourced where ever possible; the other is complexity that creates a meaningful point of differentiation with customers and/or suppliers.
ACTION POINT: Identify and work with the data that will deliver meaningful differentiation for your customer and vendor partners.
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