These capabilities will be especially relevant going forward, as distributors of every size and in every line of trade look to manage the lingering effects of the economic crisis, an intense competitive environment, and ever-increasing customer expectations. Add to this agenda an increasingly complex portfolio of products and services and a more global integrated supply chain, and the pressures on the business are, indeed, immense.
Always important, analytics are now a required core competency that must be embedded with thin the distributor organization, elevated to a strategic level, and play a crucial role in leveraging complexity and improving decision making. It is equally important that a distributor’s people and processes adapt to and embrace analytics. This is a key human capital issue, as many wholesaler-distributor employees will be challenged as they are required to adapt to new ways of working and new approaches to problem solving.
ACTION POINT: Complacency is not an option on the road to becoming an analytically driven business.
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