Business Process

Processes determine the effectiveness and efficiency of your company's operations, the quality of your customer's experience--and ultimately, your organization's financial success.

In short, business processes constitute all the activities your company engages in--using people, technology, and information--to carry out its mission, set goals, measure performance, serve customers, and address the inevitable challenges that arise while doing so.  Processes determine the effectiveness and efficiency of your company's operations, the quality of your customer's experience--and ultimately, your organization's financial success.

Every organization contains a large number of business processes.  Some are simple processes carried out in a single department--such as entering a customer's order into a computer.  Others are complex processes implemented throughout your company--for instance, developing successful solutions.

ACTION POINT: Use a process mindset to view your company's activities.