Process Problems

...most organizational difficulties stem from flawed processes

Everyone in and related to your organization--you, your boss, peers, and direct reports, and your customers and suppliers--carries out many different processes every day.  But because business processes are invisible, many people don't consciously think about them or realize the impact they have on an organization's performance.   Instead, when problems do crop up (for example, a customer's order is filled incorrectly), people often look for someone to blame.  Managers may spend time and money replacing the person supposedly at fault.  Or they might choose to invest in expensive new technology to try to overcome the problem.

Yet many managers find that these "solutions" don't work.  Ultimately, the same problems keep surfacing,  What's going on?  As it turns out, most organizational difficulties stem from flawed processes--not incompetent individuals or inadequate technology.  By understanding the process glitches that led to a problem, you and your team can correct the process to get the results your company wants.

ACTION POINT: "Don't find fault, find a remedy." - Henry Ford