The Need for a Process Mindset

Your reward? Greater efficiency, higher customer satisfaction, reduced errors, lower costs and enhanced company profitability.

Because establishing the right business processes is so essential to an organization's survival, you and your team can create enormous value for your company by adopting a process mindset.  When you have a process mindset, you regularly think about how to improve the way your group turns inputs into desired outputs.  You seek to understand the quality of your group's business processes by using measurements and process mapping to discover and correct weak points.

You can cultivate a process mindset in your team by helping team members understand and articulate the many business processes they take part in, and by encouraging them to constantly look for ways to improve those processes.   Your reward? Greater efficiency, higher customer satisfaction, reduced errors, lower costs and enhanced company profitability.

ACTION POINT: Cultivate a process mindset in your organization.