The answer is yes if you notice certain telltale symptoms...
- Customers are increasingly commenting that your company's product has deteriorated.
- Certain procedures seem overly complicated.
- Tasks take longer to complete than they did previously, or there is noticeable variation in the amount of time different people take to perform the same task.
- Things don't get done right the first time.
- Your team's performance is declining, or the team is consistently failing to reach agreed-upon goals.
- Employees are expressing frustration over confusing processes or bottlenecks that prevent them from fulfilling their job responsibilities.
ACTION POINT: In what areas is your organization experiencing the symptoms above?
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