In other words, decisions are made based on not only what has happened in the past, but also taking into account "what we aspire to" and "what we believe is likely to occur."
- Are we correctly targeting profitable an unprofitable customers?
- If customers are unprofitable, what options do we have?
- Do we have pricing, service, and profitability models for every customer segment?
- Are we able to accurately monitor and identify inefficient practices across our logistics network?
ACTION POINT: Considering the questions above offers more certainty that distributors are making the right decisions, and it can help identify and mitigate risks before they occur.
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