Questions to Consider Regarding Services II

Are we building the necessary human capital skills...to improve delivery and sales of our service offerings?

Here are some additional questions to consider regarding the role of services in your business:

• Are there new services that we should offer to our customers/suppliers via a partnership/joint venture with another distributor or other company?
• Do customers expect these services from their distributor? 
• Are we building the necessary human capital skills--through a combination of both recruitment and training--to improve delivery and sales of our service offerings?

ACTION POINT:  Make sure your customer facing employees are knowledgeable and comfortable speaking the language of services.