Envision a Better Process

 Be sure that the ideal process directly addresses the business problem or opportunity identified in the project goals. 

With your team , visualize what an ideal process would look like.  Be sure that the ideal process directly addresses the business problem or opportunity identified in the project goals.   Brainstorm ways to make the process better.

During the brainstorming, set aside the "as is" process flowchart, so new ideas won't be influenced by the status quo.  Then think about ways to improve the process's performance.  First, think about ways to     exceed customers' expectations.  Could the accuracy, speed, and quality of the process be improved?  How might the process be improved to make it easier for customers to do business with the company?

Second, consider ways to cut costs.  Could steps be eliminated form the process to reduce the number of resources required or reduce the cost of the resources used?  Third brainstorm ideas for reducing cycle time--the total time it takes to complete the process.  Could requests for clarification or information be eliminated to speed up the process?

ACTION POINT: When improving a process consider ways to: exceed customer expectations, cut costs and reduce cycle time.