Understand Resource Types

A new process often creates new responsibilities that need to be incorporated into management activities.

Depending on the complexity and scope of your new process, the resources you'll need can vary dramatically.  For example, a process change may require:

• New or changed work roles.  With many BPI efforts, you may decide to use consultants or contractors to perform the redesigned process.  Or you may change an existing employee's job responsibilities so that he or she now performs part of the redesigned process, or hire entirely new employees to carry out the process.
• New equipment or technology.  Some process redesigns require new equipment or technology. 
• New physical space where equipment and technology can reside or where people can carry out the process.
• Support form information technology experts.
• Training
• New management responsibilities and metrics.  A new process often creates new responsibilities that need to be incorporated into management activities.

ACTION POINT:  Major process changes will require some or all of the resources above,  However, many process changes are more minor and require less substantial resources.