Principles 10, 11, 12

vital qualities are exceptional self-awareness, self-regulation, and personal empathy, a combination that he has termed emotional intelligence.

Manage relations, Identify personal implications and convey your character.  Frances Hesselbein, who led the Girl Scouts for more than a decade and then led an organization for nonprofit leadership, emphasized the value of personal mentoring, flattening the hierarchy, and hearing dissent.

For researcher Daniel Goleman, vital qualities are exceptional self-awareness, self-regulation, and personal empathy, a combination that he has termed emotional intelligence.  An academic team that studied middle managers in financial services, food processing, and telecommunications in 62 countries, ranging from Albania to Zimbabwe concluded that leaders should avoid developing autocratic, egocentric, and irritable styles.

ACTION POINT:  Seek to develop your emotional intelligence.