Individual information technologies have become a pervasive and integral component of wholesaler-distributor operations--automating low-value, repetitive activities; increasing visibility into and across the supply chain; and creating a common, updated view of the business.
In doing so, IT applications have freed resources for other, more productive and valuable activities; reduced errors and rework; and enabled better decision making. As distributors further develop their e-commerce capabilities, expand their web-enabled services, and leverage advanced analytics to gain insights from the vast amounts of data within their organizations, IT will further cement its position as a business differentiator.
ACTION POINT: Automate the least productive tasks and develop robust web-enabled services.
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